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3416 Rice st. Unit 210 Lihue, HI 96766 . (808)431-1468

POLICIES AND INSTRUCTIONS

Care Instructions

JEWELRY:


A piece of jewelry is an adornment!


It's meant as the finishing touch of an outfit, and the first piece to come off after the show.


MF SILVER recommends that you take off your piece of jewel before showering, entering the pool or the ocean, before applying lotion or going to bed. Please take off your jewelry before dealing with cleaning products.

 

Please keep in mind that some of our pieces are delicate and require very good care.


Your silver jewelry will tarnish due to time and wear. I recommend polishing cloths, for a quick revival. I include a small cloth with every order.


PHOTO TRANSFERS ON KOA WOOD:


Photos and wood pieces are selected with each other in mind adding a unique depth to these one of a king pieces of art. These pieces have either been finished with high quality polish, containing just Orange Oil and Beeswax or clear coated with lacquer. The transfer gel is an artists' gel and is designed to preserve the image on the wood.


PHOTOS ON ALUMINUM:


Please use AMONIA FREE Windex to clean the photos on Aluminum. Using regular cleaner will damage the print!

MF SILVER shop and Abe Kowitz are not responsible for damaged prints after delivery.


 

Return & Exchange

 It is very important to take proper care, if you'd like a piece of jewel to last you many beauty years.


 I do guarantee my work and take great pride in presenting it to you. I stand by it.  When shopping for goods we want to make sure an item is well made and represents who we are. I do my best to provide accurate photographs and description to each piece in order to boost your confidence when buying online. Keep in mind the resolution from one computer to the next may vary. Should you need additional information about an item, dont hesitate getting in touch prior to purchasing. 


 I ask that you inspect your jewel as it arrives. If perhaps there's damage caused by shipping or otherwise and it compromises the structure of the piece, please notify me instantly, preferably within 24 hours (detail the fault and send a picture for better understainding of the situation) and send it back within 3 days of delivery receipt. At that moment we will be in touch to figure out the best solution (be it a replacement, repair or store credit. Refunds are only available in cases of damaged items, determined by MF SILVER).


Repairs are free of charge if I come to the conclusion that your jewel is not up to maker`s standards.


Shipping fees are NOT returned at any time as they are paid directly to USPS. You must get in contact and discuss any issue before shipping back your piece and a refund, credit or exchange is stipulated. Once again, shipping is the responsibility of the client.

Returns & Exchange Continue

 By submitting the payment for an order, you have agreed to the to terms listed here and the 'buy buttom' serves as your signature to our deal.


 Your satisfaction is extremely important to me! My goal is to best deliver and communicate, providing you with the best shopping experience.


Returns are only available on a case-by- case scenario. If you are not completely satisfied or have any problems with your order, please get in touch right away so we can solve any issues! My goal is to provide an easy and hassle free experience. Store credit cannot be used for shipping. 


Custom, personalized orders and items on sale cannot be returned or exchanged.


Buyers are responsible for returning shipping costs. If the item is not returned in it´s original condition, 

the buyer is responsible for any loss in value. 

 

Sizing Information

 

It is imperative that you doublle check  and know your size correctly before purchasing an item in order to guarantee your satisfaction. If you are buying jewelry as a gift, please be sure to know the size in advance. If you're not sure, visit your local jewelry shop and they'll be able to inform you. If you have additional questions, don't hesitate to get in touch as i can provide you with sizing charts and ways to find out your sizing.


Though resizing is a possibility in some cases, another charge will apply, including shipping costs if applicable.


Shipping

We'll use 1st Class Shipping! 


If your item is ready to ship, please allow 1-3  business days. For custom orders, time varies between 4-6 weeks depending on demand and production time.


 Shipping from Hawaii will take somewhere between 3 - 7 business days to U.S. mainland. All orders are shipped with tracking and insurance on the amount of purchase for your convenience!

MF SILVER is not responsible for lost mail.  

International orders are expected to be delivered within 2- 3 weeks. I cannot guarantee this time, as it will depend on the shipping company and country. Tracking is only available while the package is in the U.S.


 Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs. 

Payment Plan

Payment plan is available!


Please get in touch before purchasing so we can arrange your payment plan!


A depoist is turning the listing unavailable to other buyers for a period of several weeks. A 25% non-refundable down payment is required to hold an item and the remaining of the payment may be broken down in up to four payments, including shipping. Once the down payment is made, we will stipulate and agree on the remaining payment dates. Save the dates and be sure to make the payments on time (ill be sending you reminders a couple of days prior to the due date). If payment is not received within 48 hours and youre not able to keep our agreement, your purchase is automatically canceled, no exceptions. All payments will be returned to you at that time, except for deposit - restocking fee of 25% and the item(s) will become available to other buyers.


For Custom and Made to Order items, the same arrangement applies, other than a 50% down payment up front once all details are estipulated and we begging work.
Your item(s) will be shipped once it´s fully paid for.



THANK YOU!